Terms & Conditions

Ordering

We cannot sell alcohol or tobacco products to anyone under the age of 18. By placing an order with us you confirm that you are at least 18 years old. We reserve the right not to deliver to anyone who is or appears to be under 18 years old.

Placing an order with us is an offer to buy and does not constitute a contract. There will be no contract of any kind until we accept your order, process payment, and despatch the goods to you.

Although we endeavour to ensure that the availability of goods displayed on the website is accurate, occasionally suppliers can run out of stock and errors can occur. We will try to contact you to inform you of any delays or lack of availability. All goods are offered subject to availability. We cannot guarantee the availability of specific vintages and limited edition items.

Pricing

All prices are in pounds UK Sterling.

We make every effort to make sure that the prices displayed on this website are accurate. If, by mistake, we mis-price an item we will not be liable to provide that item at the stated price, and we will either contact you to ask whether you want to cancel the order, or continue at the correct price; or notify you that we have cancelled the order.

Duty & VAT

All our duty paid prices for delivery to the UK include duty & VAT.

For deliveries to countries within the EC Fiscal area prices include VAT. VAT is not charged for deliveries to countries outside the EC Fiscal area.

For delivery to countries other than the UK the buyer is responsible and liable for any duty payable in their country.

All in bond/en primeur prices are exclusive of duty & VAT, which are payable by the buyer when they request release of said wines from bond.

Delivery & Claims

Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case claims must be made to the Order Office within three days of delivery.

The goods shall remain the Seller's property until the Buyer has paid all sums due from it to the Seller. Although the goods remain the Seller's property until paid for, they shall be at the Buyer's risk from time of delivery and the Buyer shall insure them against loss or damage accordingly, and in the event of such loss or damage shall hold the proceeds of such insurance on behalf of the Seller as trustee for the Seller. In accepting delivery of the goods the Buyer undertakes to indemnify the Seller against any losses and expenses incurred by the Seller, arising from the Buyer's breach, howsoever caused.

We do not ship tobacco products to the USA

Force Majeure

The company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

Law

All contracts are governed by English law and jurisdiction.

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Change delivery country

Please note: For deliveries outside the UK the buyer is responsible for any import duty within their country.

Unfortunately we are not allowed to deliver
tobacco products to the USA.

Welcome to Gauntleys Cigars & Tobacco

This site contains images of tobacco. Please only continue if you are over 18.

In the USA? Please note unfortunately we cannot send tobacco products to the USA.

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